Enroute

Enroute, an app I developed, was my first professional project when working for Centene, a global Healthcare company with over 100,000 users of the IT systems we supported.  I was one of 180 individuals on this team of Desktop Support Analysts.

Due to the number of Citrix issues that the employees were having that was impacting the daily operations of the clinics, I got to thinking that there must be a way to more efficiently serve our end users. 

So after talking with my Supervisor, I set out to develop an app that would eliminate the need to call support by automatically giving direct access to the end user: status of their ticket, quick visibility to a system outage, and to a quick screen of their system for identification of their issue and if simple, correction of their system issue. For example, clearing a session on citrix enabling the end user to log back in and finish their task.

Enroute included the ability to scan the screen for error codes and reference it to a repository of errors that would link  to a python script so as to match the issue (the object was to find the solution). In this video I walk through an overview of Enroute, including the main functionality which was to assist remote employees with issues on Citrix.